Privacy Policy | Terms of Use | Disclaimer

1. Introduction

This document serves as the governing agreement between the user (“you”) and SwitchMentor (“we,” “us,” or “the company”). By accessing, browsing, or using any part of this website, purchasing any of our services, or engaging in any form of communication with us, you acknowledge and agree that you have read, understood, and accepted the terms contained in this Privacy Policy, Terms of Use, and Disclaimer. If you do not agree with any part of this document, you must immediately cease using the services provided by SwitchMentor. Continued use of our services constitutes full acceptance of all terms herein.

2. Data Collection, Processing, and Usage

2.1 Types of Information Collected

SwitchMentor collects, processes, and stores various types of information, including but not limited to:

  • Personally Identifiable Information (PII): Name, email address, contact number, social media handles, professional background details (such as resumes or LinkedIn profiles), and any other information voluntarily provided.
  • Non-Personal Information: IP addresses, device identifiers, geographical location, browsing patterns, and metadata related to site interaction.
  • Assessment Data: Responses to career personality tests, self-assessment questionnaires, aptitude evaluations, or any survey results provided during engagement with our services.
  • Transactional Data: Payment information, billing addresses, and purchase history related to mentorship programs and career assistance services.
  • User Communication Data: Emails, support requests, testimonials, chat interactions, and feedback submitted through the website or third-party platforms.

2.2 Data Storage, Security, and Retention

We employ commercially reasonable security measures to protect collected data. However, by using our website, you acknowledge that no digital platform can guarantee absolute security. You agree that SwitchMentor is not responsible for any data breach, unauthorized access, or unintended disclosure of user data resulting from cyberattacks, third-party service vulnerabilities, or user negligence.

Your data is stored for as long as necessary to fulfill the purpose for which it was collected, comply with legal obligations, enforce agreements, resolve disputes, and support future business operations. Upon request, we may delete your data; however, anonymized data may still be retained indefinitely for analytical or business purposes.

2.3 Use of Collected Data

Your data may be used for the following purposes:

  • Service Delivery: To provide career mentorship, personality assessments, and advisory content.
  • User Communication: To send emails, newsletters, service updates, promotional offers, and transactional notifications.
  • Service Optimization: To improve content relevance, user experience, and overall functionality of SwitchMentor’s services.
  • Marketing and Business Development: To conduct internal analysis, advertising, data monetization, and market research.
  • Legal and Compliance Purposes: To comply with regulatory requirements, prevent fraud, and enforce our terms.

2.4 Data Sharing & Third-Party Access

We may share user data with:

  • Payment processors for transaction fulfillment.
  • Cloud hosting providers for secure data storage.
  • Marketing agencies for targeted advertising.
  • Research firms for anonymized data analysis.
  • Legal authorities, if required by law.

By continuing to use SwitchMentor, you expressly consent to the sharing, selling, leasing, or licensing of anonymized and non-personally identifiable data for commercial, research, or marketing purposes.

Refund Policy

3.1 Money-Back Guarantee

We offer a 30-day money-back guarantee for mentorship plans that have not yet been utilized.

Refund requests must be submitted via email, along with proof of dissatisfaction.

If a mentorship session, resume review, or any service has already been delivered, the refund request is automatically voided.

No refunds are provided for dissatisfaction with personality test results, as they are subjective interpretations.

3.2 No Claim for Damages

By purchasing or using our services, you waive all rights to claim direct, indirect, incidental, consequential, or punitive damages arising from dissatisfaction, career outcomes, or financial losses.

4. Terms of Use

4.1 User Responsibilities

By using SwitchMentor, you agree to:

  • Provide truthful and accurate information.
  • Use mentorship guidance as general advisory material, not a guaranteed career roadmap.
  • Not misuse, copy, distribute, or sell any proprietary information provided by SwitchMentor.
  • Refrain from abusive behavior, harassment, or inappropriate conduct toward our mentors or support team.

4.2 No Career Outcome Guarantees

SwitchMentor is not a job placement agency and does not guarantee:

  • Employment opportunities.
  • Salary increments or promotions.
  • Career advancement.
  • Financial or emotional well-being.

Any advice given is based on past industry trends and general career principles. Individual results may vary based on factors beyond our control.

4.3 Intellectual Property

All content on SwitchMentor, including but not limited to text, graphics, logos, mentorship strategies, and career test methodologies, are the intellectual property of SwitchMentor. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

Disclaimer & Limitation of Liability

5.1 Personality Test Disclaimer

  • The personality test is an informational tool, not a psychological, medical, or career certification.
  • It does not diagnose mental conditions, determine job eligibility, or replace professional counseling.
  • Any decision made based on test results is entirely at the user’s discretion.

5.2 Mentorship Disclaimer

  • Career guidance is provided on an “AS-IS” basis.
  • Advice is based on industry insights, not guaranteed predictions.
  • User decisions and their consequences are solely their responsibility.

5.3 No Legal or Financial Responsibility

SwitchMentor shall not be held liable for:

  • Loss of employment due to reliance on our services.
  • Misinterpretation of test results or career advice.
  • Any financial loss, missed job opportunities, or emotional distress.

If you require professional legal, financial, or psychological assistance, we strongly recommend consulting a certified expert.

Future Changes & Legal Jurisdiction

6.1 Amendments

SwitchMentor reserves the right to modify, update, or replace this document at any time. Continued use of our services after changes are posted constitutes acceptance of the revised terms.

6.2 Governing Law

This agreement is governed by the applicable laws of India. Any disputes arising from the use of our services shall be subject to the jurisdiction of courts in India.

7. Contact Information

For inquiries, refunds, or concerns regarding this policy, contact:
📧 Email: support@switchmentor.com